Shipping Info

Shipping Policy

Shipping Destinations: We currently offer shipping to Canada and the United States. Unfortunately, we do not ship internationally at this time.

Shipping Methods:

  • Standard Shipping: 7-10 days
  • Expedited Shipping: 3-5 days

Shipping Costs:

  • Standard Shipping: $10 CAD (Free for orders over $100 CAD)
  • Expedited Shipping: $15 CAD

Order Processing Time: Please allow up to 48 hours for order processing.

Order Tracking: Once your order has been processed, you will receive an email with tracking information from Shopify as soon as the carriers update it.

Customs and Duties: For international shipments, customs duties, and taxes, if applicable, are the responsibility of the customer.

Shipping Notifications:

  • Upon placing an order, you will receive an order confirmation.
  • Once your order is processed, a second email containing tracking information will be sent.
  • For any issues or inquiries, feel free to contact us at hello@kiokii.com.

Returns & Exchanges: Please review our Returns & Exchanges policy for detailed information on returns and exchanges.

Lost or Damaged Items: Our packages are insured up to $300 in value. If you encounter any issues, please contact us promptly at hello@kiokii.com.