Shipping Info & FAQs

Order Fulfillment Period

In most cases, we aim to fulfill all orders within 2 days of their placement. Orders made during weekends, public holidays, or after 6pm on Fridays will be processed on the next business day (Monday through Friday, excluding statutory holidays, Christmas and Easter). However, in the event that the product requires transfer from other store locations, it might take up to 7 - 10 business days to process the order.

Where do we ship?

We currently ship to all locations in Canada and the United States.

CANADA Provinces

Rate	Condition	Transit Time	Price
Standard	under $69.99 ship to Ontario	4-9 business days	$10
Standard	$69.99 CAD and up ship to Ontario	4-9 business days	Free
Standard	under $125 all other provinces	4-9 business days	$20
Standard	$125 CAD and up Other provinces	4-9 business days	Free

 

UNITED STATES

We do not offer an express option for US locations

Rate	Condition	Transit Time	Price
Standard	under $125USD	5-9 business days	$15USD
Standard	over $125USD and up	5-9 business days	Free

 

Kiokii's free shipping order covers a $15 shipping fee, but additional charges may apply for packages exceeding standard size or destined for extended distances. If your order falls into either of these categories, we will notify you beforehand regarding the extra fee. You'll

have the option to approve and proceed or cancel the order. We prioritize transparency and your informed decision, ensuring a seamless shopping experience. For any inquiries, reach out to our dedicated customer support.

Will I receive confirmation after placing my order?

Yes, you will receive an email confirmation with your order summary.

Can I Track my order?

Yes, once we ship your order, you will receive a confirmation email that your order has been shipped. In that email, there will be a tracking number. We ship via FedEx, UPS or Canada Post.

Can I Pick up my order?

We currently do not provide any order pickup option due the high traffic concern in the store.

Kiokii and Inc.  will do all we can to ensure that your order arrives in quality condition, satisfaction guaranteed! If for any reason you are dissatisfied with your purchases, please call (905) 415-8825 or email manager@kiokii.com within 5 days of delivery.

All orders are shipped from Toronto, Ontario, Canada.

Policies

• Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.
• For US customers, international duties and taxes are unpaid for both paid and free shipping. Your package may also incur handling fees charged by the final carrier and/or custom charges at delivery.
• Kiokii and Inc. is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form. All Kiokii and...policies are subject to change without advance notice. Be aware of your local custom regulations.
• At Kiokii, we are committed to ensuring a smooth and hassle-free shopping experience for our valued customers. To help us achieve this, we kindly request that you review and verify all of your information before finalizing your order. This includes, but is not limited to, your address, zip/postal code, phone number, and billing and shipping addresses.
  It is important to note that Kiokii will not be held responsible for any undeliverable parcels or additional fees incurred due to inaccurate or incomplete information provided by the customer. It is your responsibility to ensure that all details are accurate and up-to-date at the time of order submission.