Kiokii is committed to working towards being accessible to everyone. As stated above, we ship to Canada and the US. However, there are a few countries that we are unable to ship to due to local governing policies or logistical challenges that prevent us from securely, efficiently, and reliably sending our products.

Shipping costs vary depending on your location, the size of your order, and the service level chosen for shipping (i.e Express or Standard). Kiokii is dedicated to 100% transparency with all international shipping costs regarding shipping rates and Landing Costs (i.e duties and taxes/fees) if you choose DDP (Delivery Duties Paid). There won’t be any additional costs. Should you choose DDU (Delivery Duties Unpaid), there will be additional costs to be paid upon delivery. These costs are not always predictable.

Kiokii offers multiple shipping services for Express and Standard shipping with coverage across international destinations. Flavourcloud’s technology solutions allow merchants to customize the shipping service that best suits their needs. This results in you experiencing a high-quality, reliable carrier while reducing shipping rates and fees to pay as little as possible in the total shipping costs.

Express Premium and Express Economy are designed to provide exceptional first class shipping services where merchants and buyers are looking for best in class service and the fastest time in transit.

Standard Premium and Standard Economy provide a best in class solution for merchants and buyers who are more cost conscious and have the flexibility to work with Standard shipping times in order to provide a cost effective shipping solution for their customers.

For a few remote areas, Express shipping may be the only available shipping option due to the remoteness of the area. This is the exception.

Shipping rates are calculated based on the weight and size of your parcel and vary based on your chosen service level and local delivery address.

Duties and taxes are collected on imports and some exports in accordance with a country’s customs authorities. A good’s value will typically dictate the import duty. These duties can also vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. Duties are mandatory and must be paid, whether it be by the shipper or (as typically is the case) by the customer/recipient. Other factors besides the good’s value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For instance, some countries have minimum thresholds in terms of goods value below which no duties apply (i.e “de minimis” value).

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Some countries may charge a variety of taxes on the goods imported. For example, Canadian provinces charge a variety of taxes, from a goods and service tax (GST) to a harmonized system tax (HST) to a retails sales tax (RST).

Duties and taxes are generally paid at checkout when your order is placed and DDP (Delivery Duties Paid) is chosen. This allows you to not only see the total cost upfront prior to the order being placed, but you won’t have to pay again when the parcel is delivered. DDP ensures faster customs clearance and predictable, lower landed costs since it is managed by our service provider’s network. In the case of DDU, you will be asked to pay duties and taxes when the order is delivered to you.

Delivery times vary depending on the route/destination of the parcel. It typically takes 2-5 business days for Express shipments to arrive. Standard shipments often take between 6-14 business days. Please note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customers clearance, extreme weather, or any of the listed reasons for delay in our Shipping Policies above.

Kiokii provides you with a tracking number and link when your order has been fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier. Further updates will be posted in the tracking link as your parcel is in transit and ultimately delivered to you.

Most shipments make it through customs seamlessly without delays when ordered with DDP, as they are part of our managed service network. That said, customs authorities may review a shipment from time to time and ask for additional information before clearing the shipment for final delivery. This is known as formal clearance. If additional information is needed from you to get your shipment cleared by customs, you will be notified. Reviews by customs authorities can take between a few hours to weeks, depending on the country and their workload. 

Unfortunately, no. Consignee or recipient address cannot be changed after an item has been exported out of the country. Prior to a parcel leaving the country, FlavourCloud, as the third-party EOR (Exporter of Record), does declarations and denied or restricted party screening. As a result, changing the consignee entirely poses a significant cost and compliance risk.

Depending on the carrier and the status of the parcel while on its journey, please contact our Kiokii Online Support Team to make a request for modifications. 

Kiokii strongly discourages shipping to hotels or other similar temporary addresses.

Shipments to hotels are highly problematic due to the potential to be incorrectly designated as B2B shipments. Additionally, there’s typically a short window of time to clear shipments as they often deal with non-residential/non-nationals in a foreign country trying to import. This poses a high likelihood of confusion among carriers, customs, merchants, and consignees.