Shipping Info
Shipping Policy
Shipping Destinations: We currently offer shipping to Canada & US only for now. Unfortunately, we do not ship internationally at this time.
Shipping Methods (Canada):
- Standard Shipping: 3-9 Business Days
- Expedited Shipping: 3-5 Business Day
Shipping Costs (Ontario):
- Standard Shipping: $10 CAD (Free for orders over $69.99 CAD)
- Expedited Shipping: $15 CAD
Shipping Costs (Rest of Canada):
- Standard Shipping: $10 CAD (Free for orders over $69.99 CAD)
- Expedited Shipping: $20 CAD
Shipping Methods (US):
- Standard Shipping: 4-8 Business Days
Shipping Costs (US):
- Standard Shipping: $15 USD
Order Processing Time: Please allow up to 48 hours for order processing.
Order Tracking: Once your order has been processed, you will receive an email with tracking information from Shopify as soon as the carriers update it.
Customs and Duties: For international shipments, customs duties, and taxes, if applicable, are the responsibility of the customer.
Shipping Notifications:
- Upon placing an order, you will receive an order confirmation.
- Once your order is processed, a second email containing tracking information will be sent.
- For any issues or inquiries, feel free to contact us at hello@kiokii.com.
Returns & Exchanges: Please review our Returns & Exchanges policy for detailed information on returns and exchanges.
Lost or Damaged Items: Our packages are insured up to $300 in value. If you encounter any issues, please contact us promptly at hello@kiokii.com.