Shipping Destinations: We currently only offer shipping to Canada and the US. Unfortunately, we do not ship internationally at this time.
Shipping Information: Our business days are Monday to Friday at 9am - 5pm EST. No orders are fulfilled outside of our business days (public holidays and weekends).
Fulfillment Days are defined by the time from when we receive your your order to when we finish packing it. We require 1-2 business days for fulfillment.
Shipping Days are defined by the time from when the carrier picks up your package from our warehouse to when it gets delivered to your address.
*NEW* Same Day Delivery & Fulfillment: Please see this page for more details on this fast service available to customers residing in certain parts of the GTA and surrounding areas.
Regular Shipping Rates & Timing: Please see below for more information on our shipping. This information is subject to change at anytime.
Ontario |
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Shipping Type |
Shipping Fee (CAD) |
Estimated Shipping Days After Fulfillment |
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Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$9.95 CAD |
FREE |
1-3 Business Days |
Quebec |
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Shipping Type |
Shipping Fee (CAD) |
Estimated Shipping Days After Fulfillment |
|
Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$9.95 CAD |
FREE |
1-4 Business Days |
Expedited |
$13.95 CAD |
$6.95 CAD |
1-2 Business Days |
Alberta |
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Shipping Type |
Shipping Fee (CAD) |
Estimated Shipping Days After Fulfillment |
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Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$12.95 CAD |
FREE |
2-5 Business Days |
Expedited |
$18.95 CAD |
$13.95 CAD |
1-2 Business Days |
British Columbia, Saskatchewan, Manitoba, and Nova Scotia |
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Shipping Type |
Shipping Fee (CAD) |
Estimated Shipping Days After Fulfillment |
|
Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$12.95 CAD |
FREE |
3-7 Business Days |
Expedited |
$18.95 CAD |
$13.95 CAD |
2-4 Business Days |
New Brunswick, Prince Edward Island, Newfoundland & Labrador, Nunavut, Northwest Territories, and Yukon |
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Shipping Type |
Shipping Fee (CAD) |
Estimated Shipping Days After Fulfillment |
|
Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$19.95 |
FREE |
3-9 Business Days |
United States |
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Shipping Type |
Shipping Fee (USD) |
Estimated Shipping Days After Fulfillment |
|
Order Value Less Than $74.99 |
Order Value More Than $74.99 |
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Standard |
$15 |
FREE |
3-9 Business Days |
We currently do not offer expedited shipping to the US.
Order Processing Time: Please allow up to 1-2 business days for order processing and fulfillment. Our teams does not operate during weekends or holidays.
Shipping Notifications: Upon placing an order, you will receive your order confirmation. Once your order is processed and shipped, you will receive your shipping confirmation email containing your tracking information. For any issues or inquiries, feel free to contact us at hello@kiokii.com
Customs and Duties: For international shipments, customs duties, and taxes, if applicable, are the responsibility of the customer.
Route Package Protection: We are proud to offer Package Protection with Route! For a small fee relative to your order total, you can add Route to your order for an added level of protection for your package. This service insures your package from issues like damage, loss, and theft. This option is available right before checkout when you click on your cart. This service is only in effect for the specific package you purchased protection for.
For more information, please see this link: Route FAQ
Failed Delivery: In the event of a failed delivery, your order may be returned to us. This is often due to an incorrect/incomplete shipping address. In most cases, we will reach out to you to confirm the shipping address and attempt to re-send the package. Otherwise, please contact us at hello@kiokii.com and our customer service team will be happy to assist you.
To ensure your package is delivered correctly and in a timely manner, please double check that your order information is accurate and complete before placing your order. Kiokii is not responsible for any extra fees incurred with carriers or third-parties from re-delivery as a result of missing information at the time of purchase.
Returns & Exchanges: Please review our Returns & Exchanges policy for detailed information on returns and exchanges.
Lost or Damaged Items: For online orders, our packages are insured up to $300 in value. If you encounter any issues such as lost or damaged items in your order, please contact us immediately at hello@kiokii.com.