Shipping Policy

*SHIPPING NOTICE IN EFFECT NOVEMBER 15TH*

Canada Post is currently undergoing a labour strike that will impact shipping and delivery times. As a result, Kiokii will not use Canada Post to ship any new orders. We also cannot ship to PO boxes during this time. Please see more details about what to expect about your order below.

Orders received after Nov 15th: 

Alternative carriers such as UniUni, UPS, Purolator, Intelcom, and others will be used. Fast shipping is available to customers in the GTA and surrounding areas.

Orders shipped with Canada Post before Nov 15th:

Orders shipped by our carrier team and received into Canada Post's delivery system are outside of our control. These packages are currently on hold, so they cannot be delivered, rerouted, or cancelled until the strike has been resolved. We ask for your kind patience, as Canada Post will resume deliveries after the strike.

Updated: Nov 19th

 

Shipping Destinations: We currently only offer shipping to Canada and the US. Unfortunately, we do not ship internationally at this time.

Shipping Information: Our business days are Monday to Friday at 9am - 5pm EST. No orders are fulfilled outside of our business days (public holidays and weekends). 

Fulfillment Days are defined by the time from when we receive your your order to when we finish packing it. We require 1-2 business days for fulfillment.

Shipping Days are defined by the time from when the carrier picks up your package from our warehouse to when it gets delivered to your address.

*NEW* Same Day Delivery & Fulfillment: Please see this page for more details on this fast service available to customers residing in certain parts of the GTA and surrounding areas.

Regular Shipping Rates & Timing: Please see below for more information on our shipping. This information is subject to change at anytime.

Ontario
Shipping Type	Shipping Fee (CAD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$9.95 CAD	FREE	1-3 Business Days

 

Quebec
Shipping Type	Shipping Fee (CAD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$9.95 CAD	FREE	1-4 Business Days
Expedited	$13.95 CAD	$6.95 CAD	1-2 Business Days

 

Alberta
Shipping Type	Shipping Fee (CAD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$12.95 CAD	FREE	2-5 Business Days
Expedited	$18.95 CAD	$13.95 CAD	1-2 Business Days

 

British Columbia, Saskatchewan, Manitoba, and Nova Scotia
Shipping Type	Shipping Fee (CAD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$12.95 CAD	FREE	4-7 Business Days

  

New Brunswick, Prince Edward Island, Newfoundland & Labrador, Nunavut, Northwest Territories, and Yukon
Shipping Type	Shipping Fee (CAD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$19.95	FREE	3-9 Business Days

 

United States
Shipping Type	Shipping Fee (USD)		Estimated Shipping Days After Fulfillment
	Order Value Less Than $74.99	Order Value More Than $74.99
Standard	$15	FREE	3-9 Business Days

We currently do not offer expedited shipping to the US.

Order Processing Time: Please allow up to 1-2 business days for order processing and fulfillment. Our teams does not operate during weekends or holidays.

Shipping Notifications: Upon placing an order, you will receive your order confirmation. Once your order is processed and shipped, you will receive your shipping confirmation email containing your tracking information. For any issues or inquiries, feel free to contact us at hello@kiokii.com 

Customs and Duties: For international shipments, customs duties, and taxes, if applicable, are the responsibility of the customer.

Route Package Protection: We are proud to offer Package Protection with Route! For a small fee relative to your order total, you can add Route to your order for an added level of protection for your package. This service insures your package from issues like damage, loss, and theft. This option is available right before checkout when you click on your cart. This service is only in effect for the specific package you purchased protection for. 

For more information, please see this link: Route FAQ

Failed Delivery: In the event of a failed delivery, your order may be returned to us. This is often due to an incorrect/incomplete shipping address. In most cases, we will reach out to you to confirm the shipping address and attempt to re-send the package. Otherwise, please contact us at hello@kiokii.com and our customer service team will be happy to assist you. 

To ensure your package is delivered correctly and in a timely manner, please double check that your order information is accurate and complete before placing your order.

Kiokii is not responsible for any issues that arise from incorrect address or order information that was not addressed before the package was shipped. Customers may need to pay for extra shipping fees incurred as a result of these issues.

Returns & Exchanges: Please review our Returns & Exchanges policy for detailed information on returns and exchanges.

Lost or Damaged Items: For online orders, our packages are insured up to $300 in value. If you encounter any issues such as lost or damaged items in your order, please contact us immediately at hello@kiokii.com.