Returns & Exchanges

Return Policy

At Kiokii, we appreciate your trust in our products. Please take a moment to review our return policy.

All sales at Kiokii are final. We currently do not accept returns. Goods sold are not refundable. If you have concerns about a defective, damaged, or incorrect item, please contact us at hello@kiokii.com, and our customer support team will assist you in addressing the issue.

Order Changes or Cancellations

We work hard to process and ship your orders as quickly as possible. Once an order has been placed, it's queued for fulfillment within 1-2 business days. This means there is a limited time frame to request changes or cancellations. We are happy to make changes to your order only before the order has been shipped, so please get in touch with us as soon as possible.

Providing correct and complete shipping and order information is the responsibility of the customer. Review all products ordered, discount codes, shipping info, and contact info before you place your order. If you realize there is an error in your address or order details, please contact us immediately. We are happy to assist with any changes before the order has been shipped.

Once an order has been shipped, we are unable to modify or reroute packages. We are not responsible for any errors in the shipping address or order details that result in lost/misdelivered packages. 

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us at hello@kiokii.com.