Gift card
Share this product
Treat yourself for Singles' Day - unlock 9 exclusive FREE gifts
Automatically added to cart
GLOW BIG with big savings
While quantities last
Kiokii Payment & Policies
Credit & Debit Cards
Express & Other Payment Methods
All transactions are processed in CAD (Canada) or USD (United States) and secured via 256-bit SSL encryption. Charges will appear as Kiokii on your statement.
Failed Payment
If a payment fails to process, your order will not be confirmed and no inventory will be held. Please ensure your payment details are correct and try again, or contact your bank if the issue persists.
Chargeback Policy
If you believe an unauthorized charge has occurred, please contact us at hello@kiokii.com before initiating a dispute with your bank. We're happy to resolve any billing concerns directly and promptly. Please note that unresolved chargebacks may result in restrictions on your Kiokii account.
Currency & Pricing
All Canadian orders are charged in CAD; all US orders are charged in USD. Prices are set in the local currency of each market and are not subject to real-time exchange rate conversion. Kiokii is not responsible for any currency conversion fees applied by your bank or card issuer.
Installment plans via Shop Pay and Sezzle are managed by their respective platforms. Any late fees, interest charges, or disputes are subject to the provider's policies and are not Kiokii's responsibility.
Currency & Pricing
Questions about your charge? Contact us at hello@kiokii.com.
Follow us for skincare tips, new arrivals & exclusive offers
About the Product
About the Product
Couldn't load pickup availability
Defective or damaged product — If your item arrives with a manufacturing defect or quality issue, please contact us within 7 days of delivery with photos and we will make it right.
Wrong item received — If we shipped you an incorrect product, we will arrange a replacement or full refund at no cost to you.
Opened or used products — For hygiene and safety reasons, opened items cannot be returned or exchanged unless they are found to be defective.
Shipping Information: All orders are processed and prepared for shipping within 1–2 business days of purchase. We may take longer to process orders during peak seasons or if your order requires further review.
- Canada: Orders ship from Toronto, ON. Delivery times vary depending on your province and the carrier selected. Please visit our Shipping Information Page for carrier-specific delivery estimates.
- United States: Orders typically arrive within 5–10 business days. Please note that international shipments may be subject to customs clearance, which can extend delivery times beyond our estimates.
Delivery timelines are estimates only and are not guaranteed. Delays caused by carriers, customs processing, or other circumstances beyond our control may occur.
